Geruxx.com Geruxx.de, are NOT safe to use!!!!
с форума http://www.lonelyplanet.com/thorntree/thread.jspa?threadID=1937422:
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About 10 days ago I booked a return tickets from Dubai to London through this company for BA flights as they were offering what looked like a good deal GBP350. They gave me a reference and ticket number and sent documents through that all looked genuine. The next day I went online to BA to confirm my booking just to make sure it's all ok, the reference number they gave me didn't work. I then called BA who confirmed that Geruxx had made a boooking on they're website but it wasn't complete. BA gave me a proper reference number and asked me to call Geruxx and make sure the booking was completed from their end. I did that and the customer service lady in Germanyn said it's all fine and dandy. On the same day I was able to see my booking on BA website and even add the miles to my frequent flyer card. So breathed a sigh ofm relief...Or so I thought.
You can imagine my surprise 3 days before my flight when I get an email from Geruxx saying my flight had been cancelled and that I should email them back to ask for flight cancellation so I can get a refund. I immediately knew something was wrong. I went to the BA website and found that my booking had no seat and called up BA to find out what happened. They said that they've had a few complaints about this Geruxx company. See what Geruxx do is get your money, put in an incomplete booking with a legitimate airline which will eventually be cancelled by the airline nearer the date of the flightm since was never complete valid booking. Then Geruxx email you that your flight has been cancelled and ask you to reply for a refund that you will most likely never get. In my case, I had 3 days within which to find an alternative and you can imagine how high prices will be at that time. So I'm stuck with having to fork out GBP600 for the same flight and also out of pocket for GBP350 that I'm still fighting to get back from Geruxx!!!! Now is that a good deal?
Please, please, please do not book tickets with this company.... They are scam artists at worst and at best a very bad travel agent. Your money and flights are not safe at all!!!
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booked a ticket with geruxx to london and I had the same experience, They cancelled my ticket just 4 days before my trip . They even required a wriiten document from BA saying that they cancelled the ticket in order for geruxx to refund the money within 30 working days !!!
It was only after I contacted the skyscanner team that I got a refund within the next 10 days. I dont think I wouldve gotten my money without them, Meanwhile, geruxx was removed from skyscanner.com to investigate the matter.
Please dont deal with geruxx, you'll have a very hard time. Because of them, I had to buy another bmi ticket for twice as much as it should've cost bec I had to book it only 4 days ahead of my flight.
с форума http://www.lonelyplanet.com/thorntree/thread.jspa?threadID=1937422:
_________________________________________________
About 10 days ago I booked a return tickets from Dubai to London through this company for BA flights as they were offering what looked like a good deal GBP350. They gave me a reference and ticket number and sent documents through that all looked genuine. The next day I went online to BA to confirm my booking just to make sure it's all ok, the reference number they gave me didn't work. I then called BA who confirmed that Geruxx had made a boooking on they're website but it wasn't complete. BA gave me a proper reference number and asked me to call Geruxx and make sure the booking was completed from their end. I did that and the customer service lady in Germanyn said it's all fine and dandy. On the same day I was able to see my booking on BA website and even add the miles to my frequent flyer card. So breathed a sigh ofm relief...Or so I thought.
You can imagine my surprise 3 days before my flight when I get an email from Geruxx saying my flight had been cancelled and that I should email them back to ask for flight cancellation so I can get a refund. I immediately knew something was wrong. I went to the BA website and found that my booking had no seat and called up BA to find out what happened. They said that they've had a few complaints about this Geruxx company. See what Geruxx do is get your money, put in an incomplete booking with a legitimate airline which will eventually be cancelled by the airline nearer the date of the flightm since was never complete valid booking. Then Geruxx email you that your flight has been cancelled and ask you to reply for a refund that you will most likely never get. In my case, I had 3 days within which to find an alternative and you can imagine how high prices will be at that time. So I'm stuck with having to fork out GBP600 for the same flight and also out of pocket for GBP350 that I'm still fighting to get back from Geruxx!!!! Now is that a good deal?
Please, please, please do not book tickets with this company.... They are scam artists at worst and at best a very bad travel agent. Your money and flights are not safe at all!!!
______________________________
booked a ticket with geruxx to london and I had the same experience, They cancelled my ticket just 4 days before my trip . They even required a wriiten document from BA saying that they cancelled the ticket in order for geruxx to refund the money within 30 working days !!!
It was only after I contacted the skyscanner team that I got a refund within the next 10 days. I dont think I wouldve gotten my money without them, Meanwhile, geruxx was removed from skyscanner.com to investigate the matter.
Please dont deal with geruxx, you'll have a very hard time. Because of them, I had to buy another bmi ticket for twice as much as it should've cost bec I had to book it only 4 days ahead of my flight.